Email, quotation, pro forma invoice, bank transfer
There is no online checkout and we do not take card payments. Every order is quoted in writing, invoiced, and paid by bank transfer (Faster Payments) before dispatch. Here is the whole process, from enquiry to delivery.
Payment
We accept payment by UK bank transfer (Faster Payments) only. Our bank details are printed on the pro forma invoice. Check them against the invoice, and quote the invoice number as your payment reference so the payment matches your order. We do not take card payments, and we will never ask you to pay into a different account by email, text or telephone. Invoice fraud works by changing bank details part-way through a conversation: if you receive any request to pay a different account, stop, and confirm with us using the email address published on this website before sending anything.
Prices are quoted in pounds sterling. Any VAT position is stated on the quotation and invoice. Goods are dispatched once cleared funds are received.
Delivery
Delivery cost and the expected dispatch date are shown on the quotation before you commit. Orders travel by tracked courier within the UK; delivery elsewhere is quoted on request. Some materials, including many essential oils and fragrance oils, are classified for transport and may carry a courier surcharge, which the quotation will show. Risk in the goods passes to you on delivery; check the parcel on arrival and tell us about damage or shortages within 5 working days.
Cancellation & returns
Business customers
Most of our customers buy as a business. Because material is sourced and often packed specifically to your order, business orders cannot normally be cancelled once the pro forma invoice has been paid. If material arrives damaged, short, or not matching the specification on the quotation, tell us within 5 working days of delivery and we will replace, credit or refund it.
Consumers
If you buy from us as an individual rather than for a business, you have the right to cancel a distance contract within 14 days of receiving the goods under the Consumer Contracts Regulations 2013, without giving a reason. To cancel, email us within that period; we will confirm the return address, and you return the goods at your own cost within 14 days of telling us. We refund within 14 days of receiving the goods back. The right to cancel does not apply to sealed goods that cannot be returned for health or hygiene reasons once unsealed, nor to goods made, blended or scented to your specification. Your statutory rights in relation to faulty or misdescribed goods are not affected.
Complaints
If something has gone wrong, email hello@amideresearch.co.uk with your invoice number and a short description, and we will respond within 2 working days. If we cannot resolve it by email, we will tell you in writing what happens next.
Orders by email, written quotation, pro forma invoice, paid by bank transfer (Faster Payments) before dispatch. No online checkout, no card payments.