Terms & Conditions

1. Who we are

These terms are between you and AMIDE Cosmetics & Research Limited (trading as AMIDE Cosmetics & Research), a company registered in England and Wales under company number 17449121, whose registered office is at 128 City Road, London, EC1V 2NX (“AMIDE”, “we”, “us”). You can contact us at hello@amideresearch.co.uk. Our full company details are published in the footer of every page of this website and on the Contact page.

2. What we supply

We source and supply raw materials, ingredients and components for use in cosmetic, fragrance and home-fragrance formulation and making. Goods are supplied as raw materials for external use only, not as finished consumer products, and not for any other purpose. Where we list our own finished products on this website, the product page will say so and describe the product, its ingredients and its pack size.

We are a sourcing and supply business. We do not manufacture, test, certify or release material. Any certificate of analysis, safety data sheet, specification, conformity certificate or other documentation we pass to you originates with the manufacturer or its laboratory and is attributed to them and to the specific product or batch.

3. Quotations, not offers

Nothing on this website is an offer to sell. The catalogue is representative and nothing is stocked; grade, specification, origin, documentation, price and availability are confirmed in writing for each requirement. A contract is formed only when you accept a written quotation and we issue a pro forma invoice for it. Quotations are valid for the period stated on them, or 14 days if none is stated.

4. Ordering and payment

Orders are placed by email or through the forms on this website. On acceptance of a quotation we issue a pro forma invoice showing the goods, the price, the delivery charge, any VAT and our bank details. Payment is by UK bank transfer (Faster Payments) only; we do not accept card payments and there is no online checkout. Goods are dispatched once cleared funds are received. Prices are in pounds sterling. We will never ask you by email, text message or telephone to pay to a bank account other than the one printed on the pro forma invoice; if you receive such a request, contact us at the email address on this website before paying.

5. Delivery

Delivery charges and the expected dispatch time are shown on the quotation. Delivery dates are estimates. Goods are sent by tracked courier; risk in the goods passes to you when they are delivered to the address you gave us. Title passes when we have received payment in full. Please check goods on arrival and tell us about damage, shortages or discrepancies within 5 working days of delivery.

6. Cancellation and returns

Business customers. Because material is sourced and often packed to your order, business orders cannot be cancelled once the pro forma invoice has been paid unless we agree otherwise in writing. If goods are damaged, short or do not match the specification on the quotation, tell us within 5 working days of delivery and we will replace them, credit them or refund them.

Consumers. If you buy from us as an individual and not for the purposes of a business, you may cancel the contract within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason, by emailing us. You must return the goods within 14 days of telling us, at your own cost, and we will refund you within 14 days of receiving them, less any reduction in value caused by handling beyond what is necessary to inspect them. The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons once unsealed, or to goods made, blended or scented to your specification. Nothing in these terms affects your statutory rights in relation to goods that are faulty or not as described.

7. Your responsibilities as a maker

You are responsible for deciding whether a material is suitable for your intended use, for testing it in your own formulation and conditions, for handling and storing it in accordance with its safety data sheet, and for the safety assessment, labelling, notification and legal compliance of any finished product you make with it and place on the market. For a cosmetic that includes the cosmetic product safety report, product information file, responsible person and notification; for candles, wax melts and diffusers it includes CLP classification and labelling and general product safety. Documentation we pass through is provided to help you do that; it is not a warranty that a material is suitable for any particular product.

8. Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability to a business customer in connection with an order is limited to the price paid for that order, and we are not liable to business customers for loss of profit, business, goodwill or any indirect or consequential loss. Consumers’ statutory rights are not affected.

9. Privacy

We handle personal information as described in our Privacy Policy.

10. General

These terms, the quotation and the pro forma invoice make up the whole agreement for an order. If any part is found to be unenforceable the rest continues to apply. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that consumers resident elsewhere in the United Kingdom may bring proceedings in their home nation.